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Directv versus AOL……who wins for worst customer service?
18Jun2008 Filed under: CorporationsQuestion:
I had the opportunity to deal with both sides. When cancelling a particular service, they put their Warrior Robots to the challenge. These Warrior Robots are armed with the most powerful bad scripts. You cannot get by the Warrior Robot….they do not listen….as they are on a mission. The word cancel is a word they do not comprehend. I wonder how these Warrior Robots cancel a service from each other?
Directv's ammo…….first you have to wait 100 hours before you talk to someone. Then when you do…..they put you on hold about 5 times….you want to give up…sometimes you can get some very rude people there too.
AOL….OMG, I can't stand this company. Try, I dare anyone to try and cancel a service and not lose their temper. They make matters so much worse when you are adament about cancelling and they just bait you….try anything to keep you…..which NEVER works and it just makes people more angry with the company.
Answer:
Hands down AOL, I have never had anybosy help me that has been nice and so Direct TV is the way to go!!!!
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